Career Path
Passenger Service Agent
Handle airline passenger check-in, boarding, baggage and special-assistance services at airport terminals.
Entry-level (0–2 yrs)
₹18,000-₹30,000/month
Senior (3–7 yrs)
₹40,000-₹65,000/month
Top (8+ yrs)
₹75,000-₹1.1L/month
Salary by experience
Dedicated pages with raise expectations, lateral moves, and Wings alumni progression notes.
Eligibility
12th pass from any stream, good English & local language, willingness to work rotating shifts
Required + preferred certifications
Certifications recruiters look for when shortlisting passenger service agent candidates.
- Amadeus / Galileo GDS
- DCS check-in & boarding
- Customer service certification
Roadmap: how to become a Passenger Service Agent
Step 1
Meet eligibility criteria
Complete 12th pass from any stream. Good English plus local language; computer-literate; willing to work shifts including night, early-morning and weekends.
Step 2
Enroll in airport management training
Join Wings Institute airport management program covering DCS systems (Altea, SabreSonic, Navitaire, Radixx), check-in, boarding, baggage handling, AVSEC training and IATA DGR module.
Step 3
Complete certifications
Earn DCS, AVSEC training, Wings DGR training certificate, customer-service excellence and Amadeus GDS certifications.
Step 4
Get placed at airports
Wings placement cell connects you with AI-SATS, Celebi, Bird Group, Adani Airport Holdings and TATA SATS for Passenger Service Agent positions across Indian and Gulf airports.
Passenger Service Agent in your city
Wings serves students from every state. Pick your city for tailored salary + intake guidance.
The Wings training for this career
Airport Management — 1 Year (Part-Time). Fees ₹1,07,000–₹1,24,000. 100% placement assistance, ₹10K scholarship via W-NAT.
Explore Airport Management →