Possible Interview Questions and Suggested Answers for A Cabin Crew Interview

Congratulations on landing the interview with an Airline! Here are some possible questions that you may be asked during your cabin crew interview, along with suggested answers and eligibility criteria for the position.

Eligibility Criteria:

1. Age: Minimum 18 years (may vary by airline)
2. Height: Minimum 155 cm for females, Minimum  170 cm or above for Males (may vary by airline)
3. Education: Minimum 10+2 (Higher Secondary) pass from a recognized board or university
4. Language: Fluency in English and Hindi (additional regional languages are a plus)
5. Vision: Good eyesight (contact lenses are acceptable, but no visible tattoos or scars)
6. Medical Fitness: Physically fit with no major health issues

Possible Interview Questions and Suggested Answers:

1. Tell us about yourself.
   Answer: Briefly introduce yourself, mentioning your educational background, interests, and any relevant experience. Highlight your passion for customer service and traveling, along with any extracurricular activities or achievements that demonstrate teamwork and leadership skills.
2. Why do you want to become a cabin crew member?
   Answer: Share your passion for the aviation industry, desire to travel and experience new cultures, and your commitment to providing excellent customer service. Emphasize your ability to stay calm under pressure and your adaptability to handle diverse situations.
3. Why did you choose our Airlines?
   Answer: Research the airline and mention its growth, reputation for quality service, and commitment to employee development. Express your excitement about the opportunity to work for a leading airline that values teamwork, innovation, and customer satisfaction.
4. How would you handle an irate passenger?
   Answer: Explain that you would remain calm, listen actively to the passenger’s concerns, empathize with their situation, and apologize for any inconvenience. Outline the steps you would take to resolve the issue or escalate it to a supervisor if necessary.
5. What would you do if you noticed a colleague not following safety procedures?
   Answer: State that you would approach your colleague privately, calmly address the issue, and remind them of the importance of following safety procedures. If the behavior continued, you would escalate the matter to a supervisor or manager to ensure passenger safety.
6. How would you handle a medical emergency on board?
   Answer: Explain that you would follow the airline’s protocols and standard operating procedures, including assessing the situation, providing immediate assistance, and informing the flight crew. You would also coordinate with ground staff for any additional support required.
7. Can you work well in a team?
   Answer: Share examples from your personal or academic life that demonstrate your teamwork skills. Emphasize your ability to communicate effectively, collaborate with others, and remain adaptable to different situations.

Remember to dress professionally for your interview, maintain good eye contact, and stay calm and confident throughout the conversation. Good luck with your cabin crew interview!