Vadodara, July 2026 — Wings Institute today released its Airport Retail & Services Careers 2026 briefing, spotlighting the customer-facing jobs created inside terminals rather than on the apron.
Passenger volumes underpin the opportunity. Indian airports handled about 412 million passengers in FY2024-25 (AAI), and new terminal capacity — Navi Mumbai (domestic ops from 25 December 2025) and Noida/Jewar (from 15 June 2026) — is expanding the commercial ecosystem inside airports: duty-free and retail stores, food-and-beverage outlets, lounges, and passenger-assistance and information services. These roles are largely run by concessionaires and service partners rather than airport operators directly, and reward grooming, spoken English, product knowledge and calm customer handling.
Wings’ analysis notes that these customer-facing airport roles are open to many 10+2 candidates, offer structured shifts, and build directly transferable service skills. As with any airside or terminal role, a clean police-background check is standard, and staff working beyond the security line require the relevant airport pass and AVSEC awareness.
The briefing connects these openings to Wings’ airport-management and hospitality training. Employers, brands and pay vary by airport and move quickly; verify current vacancies on each concessionaire’s official careers channel. Wings is a training academy and does not guarantee placement. Media enquiries: +91 87587 54444.