Module 2
Front Office & Reception Operations
Duration: 4 weeks
Module Overview:
Hotel software (PMS), check-in/out procedures, guest communication, and front desk management. Learn critical hospitality tech.
Prerequisites
Module 1 completion
Topics Covered
- Hotel PMS software (Opera, Micros)
- Check-in procedures
- Check-out management
- Reservation systems
- Guest communication
- Complaint handling at reception
- VIP guest protocols
Learning Outcomes
Upon completion, you will be able to:
- Master PMS software operation
- Execute check-in/out procedures
- Handle guest inquiries professionally
- Manage reservations
Hands-On Projects
Practical experience through:
- Live hotel PMS training
- Mock check-in/out scenarios
- Reservation management practice
- Complaint resolution training
Certification
Upon successful completion: Front Office Operations Certificate
Enroll in Hotel Management
Start your journey with Module 2: Front Office & Reception Operations. 4 weeks of immersive training.