Passenger Services & Customer Experience

Overview

Frontline passenger-facing track. Covers check-in counter operations, boarding gate management, lounge protocols, special-assistance handling (PRM/UM), and DCS systems (Altea, Sabre).

Specialized Curriculum

• Check-in counter procedures
• DCS (Altea, Sabre) systems training
• Boarding gate management
• PRM (passenger reduced mobility) handling
• Lounge protocols and access control
• Conflict resolution and irate-passenger handling

Career Outcomes

• Customer Service Agent (CSA) at IndiGo, Air India
• Lounge Executive at Plaza Premium, Encalm
• Duty Officer after 3 years

Top Employers Hiring

Who Should Enroll

• 12th pass with 50%+
• Strong English
• Customer-service mindset
• Composed under pressure

Other Airport Management Specializations

• Ground Handling & Operations →
• Air Cargo & Logistics →
• Aviation Security (AVSEC) →